So you think you’re computer-illiterate? Check out the following excerpts from a Wall Street Journal article by Jim Carlton
Another Compaq technician received a call from a man complaining that the system wouldn’t read Word processing files from his old diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the customer labelled the diskettes then rolled them into the typewriter to type the labels
Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with Xeroxed copies of the floppies
A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room
Another Dell customer called to say he couldn’t get his computer to fax anything. After 40 minutes of trouble- shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the “send” key.
Another Dell customer needed help setting up a new program, so a Dell tech suggested he go to the local Egghead. “Yeah, I got me a couple of friends, “the customer replied. When told Egghead was a software store,
the man said, “Oh, I thought you meant for me to find a couple of geeks.”
Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them
A Dell technician received a call from a customer who was enraged because his computer had told him he was “bad and an invalid”. The tech explained that the computer’s “bad command” and “invalid” responses shouldn’t be taken personally
An exasperated caller to Dell Computer Tech Support couldn’t get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, “I pushed and pushed on this foot pedal and nothing happens.” The “foot pedal” turned out to be the computer’s mouse.